Three kinds of data
- Account data — phone number, profile, email address, devices, settings and security events. It lets you sign in and lets us warn your other devices when something changes.
- Service data — your messages, the files counted against your storage, and call records (who called whom and for how long). It makes messaging and calls work. It travels encrypted (TLS) and is stored on our servers; this version of the app does not use end-to-end encryption.
- Billing data — your plan, renewals and payment references. When ChatterPay opens, wallet balances and transactions will join it; financial law requires us to keep those records for a set period even after an account is deleted.
Where it lives
| On our servers | Only on your device |
|---|---|
| Profile, contacts you added, chats and groups, messages, media and files, statuses, call records, subscription, usage counters, chat backups you make, Verse Cloud Vault (paid plans). | Chatter Notes, Chatter Docs, Masa conversations and personas, drafts, chat-lock and app-PIN settings, cached media. |
Our servers are cloud servers we rent from Kamatera; media files are kept on those servers or in Cloudflare R2 storage. See the Privacy Policy for every provider.
You are in control
- Settings → Export my data gives you a copy in an open format.
- Settings → Manage storage and Network usage show what lives on your phone and how much data the app uses.
- Settings → Linked devices shows every session and removes any of them.
- Settings → Change phone number moves your account to a new number without losing anything.
- We never use your content to train A.I. Masa's answers come from DeepSeek, which receives only what is sent to Masa.
Signing out is not deleting
Signing out of every device schedules your personal data for deletion two years later; signing in again within that time cancels it and everything is still there. To delete now, use Delete my account below.
Deleting your account
- Open ChatterHub and go to Settings → Delete my account.
- Type DELETE and confirm.
Your profile, phone number, messages, files, backups, devices, subscription record and settings are erased at once, on every device, and cannot be recovered. Billing and financial records that the law requires us to keep are retained for that period without your name attached.
No longer have the app? Email legal@chatterhub.co.za from an address you can prove is yours, include your phone number, and we delete the account within 30 days.